Knowledge Base

Having Trouble?



  • I can't connect to my QNAP NAS

    For security reasons, QNAP does not allow external access to their NAS using the administrator credentials and you cannot use the administrator credentials to log in using FileFlex.  You must establish a user account on the NAS and log in with your user credentials.

     

    To create a user on your QNAP NAS:

     

    • Log in to the QNAP Finder software. (For more information about setting up a QNAP NAS and installing QNAP Finder, see the Quick Installation Guide for your QNAP NAS model available at the QNAP Support Center.)
      • Make sure your computer is connected to the same network as the QNAP NAS and can access the Internet.
      • Download the QNAP Finder software from the QNAP website here
      • QNAP Finder will find your QNAP NAS on the local network. Open QNAP Finder, select the QNAP NAS that it finds, then click Login.  Log in to the NAS with your administrator credentials
    • Users are created by the administrator under Main Menu > Control Panel > User - see the Installation Guide for your QNAP NAS model available at the QNAP Support Center).
  • How to import from Outlook

    Video Tutorial - Watch How to Import Contacts to FileFlex From Outlook
    Note: The following instructions are from the 2016 version of Outlook, though Outlook 2013 will be very similar. If you have a different version of outlook, see Microsoft's Help Page for exporting contacts to a .csv file, then continue with step 7 of this tutorial.

    1. Open Outlook. In the top left, click File. In the dropdown menu that appears, click Open & Export and then Import/Export.
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    2. In the Import and Export Wizard select Export to a file, then select Next.
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    3. Choose Comma Separated Values and select Next.
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    4. In the next Export to a File dialog box, find your Contacts folder and select it, then select Next.
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    5. In the next screen, click Browse and navigate to the location you want to save the .csv file to. You’ll need to find this later to import to FileFlex, so give it a memorable name and click Next.
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    6. In the next Export to a File dialog box, select Finish.
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    7. Open FileFlex. Select the menu in the Global Application Bar. In the dropdown, select Add/Manage Contacts.
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    8. This opens the contact manager. In the contact manager, select Import Contacts from the drop-down menu on the right.
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    9. In the Import from dialog box, select Outlook.
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    10. In the Import from Outlook dialog box, select Choose File.
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    11. Navigate to the .csv file you exported from Outlook and select Open.
    12. In the Import from Outlook dialog box, select Upload.
    13. In the Contacts Imported dialog box, select Done.

  • How to import from Gmail

    Video Tutorial - Watch Watch How to Import Contacts to FileFlex From Google Mail

    • Open Gmail. Select the dropdown under Gmail and select Contacts.

    • In the left column navigation column, select More then select Export.

    • In pop-up dialog box, select GO TO OLD CONTACTS.

    • In the top navigation bar, select the More dropdown then select Export.

    • In the Export contacts dialog box, select the All Contacts radio button and select the Google CSV radio button. Then select Export.

    • Open FileFlex. Select the menu in the Global Application Bar.
    • In the dropdown, select Add/Manage Contacts.

    • This opens the contact manager. In the contact manager, select Import Contacts.

    • In the Import from dialog box, select Delimited File.

    • In the Import from csv dialog box, select Choose File.

    • Navigate to the contacts file you exported from Gmail and select Open. The default download location is your Downloads folder. The default filename is google.csv.
    • In the Import from csv dialog box, select Upload.
    • In the Contacts Imported dialog box, select Done.
    • In Contact Management, select Done.
  • How to import from Yahoo Mail

    Video Tutorial - Watch How to Import Contacts to FileFlex From Yahoo Mail

    • Open Yahoo Mail. Select Contact Manager icon located in the top left corner navigation bar.

    • In the top task bar, select the Actions and in the dropdown select Export. A file will be exported to your downloads folder called yahoo_contacts.csv.

    • Open FileFlex. Select the menu in the Global Application Bar.
    • In the dropdown, select Add/Manage Contacts.

    • This opens the contact manager. In the contact manager, select Import Contacts.

    • In the Import from dialog box, select Delimited File.

    • In the Import from csv dialog box, select Choose File.
    • Navigate to the contacts file you exported from Yahoo and select Open. The default download location is your Downloads folder. The default filename is yahoo_contacts.csv.
    • In the Import from csv dialog box, select Upload.
    • In the Contacts Imported dialog box, select Done.
    • In Contact Management, select Done.

     

  • How to import from your Mobile Phone

    Video Tutorial - Watch How to Import Contacts to FileFlex From a Mobile Phone

    • Open FileFlex on your phone or tablet. Select the Menu located at the top right of the Global Application bar and in the dropdown select Add/Manage Contacts.

    • In Contact Management select the Menu in the top right corner of the taskbar and in the dropdown select Import Contacts.

    • In the Import from dialog box, select Device Contacts.

     

  • How to import from Linked In

    Video Tutorial - Watch How to Import Contacts to FileFlex From LinkedIn

    • Open Linked In. Select Connections in the top navigation bar and then select Keep in Touch in the dropdown.

    • In Connections, select the Settings icon located at the top right corner.

    • In Settings, select Export LinkedIn Connections located under Advanced Settings located in the right column.

    • In the Export to dialog box, select Microsoft Outlook/CSV file in the dropdown. (This is the default selection).
    • Select Export.
    • Enter the characters in the Security Verification captcha and select Continue.
    • Open FileFlex. Select the menu in the Global Application Bar.
    • In the dropdown, select Add/Manage Contacts.

    • This opens the contact manager. In the contact manager, select Import Contacts.

    • In the Import from dialog box, select Outlook.
    • In the Import from Outlook dialog box, select Choose File.
    • Navigate to the contacts file you exported from LinkedIn and select Open. The default download location is your Downloads folder and the default filename is linkedin_connections_export_micosoft_outlook.csv.
    • In the Import from Outlook dialog box, select Upload.

    Congratulations, you have imported your LinkedIn contacts. Select Done.

  • How do I add my computer to FileFlex if I don't have a password?

    In order to add your personal computer to your FileFlex account, you will need to have a password on your PC. Depending on which operating system you are using, a quick internet search of “how to add a password on (Windows 10)” where (Windows 10) is replaced by the OS you are using should bring up tutorials to guide you through the process. This is a security precaution, intended to better protect the files and folders on your PC even when you are accessing them remotely through FileFlex. It is in general a safe practice to password-protect your computer.

  • How does FileFlex sharing work?

    FileFlex will allow you to share any file with your contacts. They will automatically be given a free account the first time they open the shared file. The file itself will open in the FileFlex web application if the recipient does not have FileFlex installed. Any subsequent times the recipient wants to view or download the file, they will need to use their FileFlex credentials to do so – they will receive a temporary password the first time they open the file. They will have access to the full features of FileFlex for thirty days after their account is created, and after that they will only be able to view and download files shared with them unless they pay a yearly subscription fee to FileFlex.

     

    Once you’ve shared the file with someone, you’ll be able to see a record of who has accessed it through the Activity tab in FileFlex. If you choose to allow them to download it as well, you will also see those actions tracked in the Activity tab. You can enable or disable downloading for any individual by selecting the ‘sharing’ icon next to the file you have shared and checking the appropriate boxes.

     

    Note that FileFlex sharing is permission-based – you will need to add the recipients as contacts and share the file with them. It is not a link that can be forwarded or added to social media. In this way, you can control exactly who has access to your files and folders.

     

    For more information, you may want to take a look at the following Help files:

     

    How do I share a file?
    How to stop the sharing of a file
    How to view notifications
    How to view the Activity log

  • Why can't I download a file shared with me?

    If the shared file is stored on a device that is not currently on and connected to the internet - a PC, for example - then you won't be able to download that file until the device is turned on.

    The best solution is to make sure that any files you share are stored somewhere that's always on and connected to the internet, such as a Network Attached Storage device (NAS) or a server. Alternatively, make sure you communicate with the person who is sharing the file with you so you can access it to download.

  • Why is it taking so long to download a file that's been shared with me?

    If you encounter slow downloading, it is likely due to the upload speed of the sender, not the download speed of the recipient.

  • What is the FileFlex Free Plan?

    The free plan allows you to log on and remotely access anything that you have shared with others or anything that has been shared with you. You cannot, however, share or access anything else unless you upgrade to a paid plan. Upgrading is done inside the FileFlex app. To upgrade, open FileFlex, click the menu in the top right corner, then settings, then profile > billing status.

  • Can I connect my NAS to FileFlex if it's not one of the supported types?

    FileFlex currently supports ASUSTOR, Netgear, Qnap, Synology, and Drobo devices. However, if you have an unsupported NAS you can still access it through FileFlex if you have another connected device on the same network, such as a server or a PC.

    First, select the server or PC in FileFlex, then click on "Network" in the right column.

     

    Next, select the NAS or other device you'd like to access. You may be prompted to enter the device credentials, and then you will have access to the files on that device.

     

    Note that if you are using a PC to network into your NAS, your PC will have to be on, not hibernating, and connected to the network in order to be able to access files on your NAS remotely.

  • Is it possible for my clients to upload files to me through FileFlex?

    You need to be a full user of FileFlex in order to share files with others, though a free account will still let you view any content that's been shared with you. In order to share files with you, your client will either need to use the 30 day free trial version of FileFlex or purchase the full version.

  • Does FileFlex sync my data and keep it on a Qnext server?

    No, FileFlex doesn't store or sync your files to any server anywhere. Your files are shared, accessed, and streamed from their source locations. If your files are stored on your PC, then you are accessing them from your PC. If they are on your NAS, you are accessing the NAS using FileFlex.
     

    The FileFlex server acts like a switchboard to connect you to your files. Your files are not synced, copied, or stored by FileFlex or any third parties.

  • Is there a backup of the files I manage through FileFlex?

    Since FileFlex does not copy or sync any of your files, they will stay on your storage. There are no copies or backups created by FileFlex.

  • Is it possible for files to become lost or corrupt if there is a bug in FileFlex?

    No. Your files stay in their source locations, so any issues with FileFlex software will not affect your files. A file cannot be "accidentally" deleted.

  • Can I upload photos and videos from my phone to my NAS with FileFlex?

    Yes, you can upload photos and videos from your mobile device to your NAS, or any other connected storage using FileFlex. If you'd like to upload your photos and videos to your NAS, you will first need to add your NAS to FileFlex as a content source. FileFlex currently supports NAS devices from QNAP, Netgear, and Synology. If you have a different NAS, you can access it through our Networking feature.

     

    After you have added your NAS to FileFlex, you can set FileFlex to automatically backup your photos and videos from your phone or tablet to your NAS through the Photo Sync feature.

     

    You can find instructions on how to add your NAS to FileFlex below:

    1. Synology
    2. Netgear
    3. QNAP
    4. Other NAS

     

  • I get a security warning when I try to add my NAS as a repository

    You must use the FileFlex desktop client and be on the the same network as your NAS when you are adding your NAS as a storage repository. Download the desktop appropriate client from https://fileflex.com/support/downloads/download-fileflex/ and please make sure you are on the same network as the NAS. You must also make sure that you have added the FileFlex connector to your NAS. For complete instructions go to: https://help.fileflex.com/en/connecting-to-your-content.

  • There is an "x" over a content source in the FileFlex app

    The presence of "x" over a content source reads the message "This content is currently inaccessible". Your device needs to be ON, connected to the internet and not in sleep mode.  If these 3 are TRUE, and you have installed FileFlex and connected it to a content source correctly, then you should be able to find that content source remotely from any other device(s).  If you still get the 'x', try installing FileFlex again.  Note:  If you tried to connect to your content source and the connection failed, the content source will still show on your dashboard but will not work.  Click the menu beside the content source repository (3 dots), delete it and try connecting to it again.

  • How to give a contact access to files/folders? Do we need to give them access codes?

    In order to share a folder, check the box next to the folder or files you would like to share, then click the Share icon in the activity bar. Type the name of the contact you would like to share the file with. Repeat the previous step if you want to share with multiple contacts. Here, you can also set the sharing options for media files to be 'view only' or 'downloadable'.  When finished, click Share.

    Via FileFlex, your recipients have access only to the folder or files that you permitted and nothing else.  They do not know where that folder is located; they can access only what you permitted.  They will receive an email letting them know that you shared the folder or files with them and a link.  When they click the link, it opens FileFlex on their device and they can access the shared folder or files using FileFlex.

    You do not need to give them any access codes. You simply need to share your files with them by following the steps described above.

    To understand this better, you may watch this demo.

    https://www.youtube.com/watch?v=npFxDpCd_DA

    For more information, check our Help Section.

    https://help.fileflex.com/en/share-files

     

     

  • I forgot my password. How to reset it?

    You can reset your password yourself using our web app.

    The process is easy.

    1. Just go to the FileFlex login screen at https://share.fileflex.com

    2. Enter your email address that you use forFileFlex and then click Next

    3. On the next screen, there is a link below, next to the Login, that says

    "Reset Password"

    4.Click "Reset Password" and follow the instruction.

  • Can I activate my desktop from my mobile phone?
    If you want to connect your desktop (or any Personal Computer),
    you will have to do it from that desktop (or PC). You cannot
    activate your desktop from your mobile phone.
  • What to enter in the Domain box when adding a content source?

    For Windows PC:

    You need to enter the domain only if your PC is part of a company or corporate network. You can check if you're a part of any domain by going to Control Panel >> System and Security (or Performance and Maintenance for older versions of Windows), and click on the System icon.

    There you will see information such as you Full computer name, etc. Also, under Computer description, you will see the Domain your computer belongs to. If instead of Domain, you see WORKGROUP, it means that your PC does not belong to any domain, and you can leave the Domain field empty as you enter your credentials to log in to a content source.

    Generally, a personal computer that is not a part of any company or corporate network does not have a domain.

    For MAC Computer:

    If using a Mac computer, contact your IT department for your domain name.

    For more information, visit our Help section.

    https://help.fileflex.com/en/connecting-to-your-content

     

  • How to I delete my account?

    If you wish to delete your FileFlex account, follow the steps below.

    1. Click Open Menu on the Global Application Bar and choose Settings

    2. You will then see an option of Delete my account at the bottom. Click on

    it

    3. Finally, click Yes from the dialog box to confirm your deletion

  • FileFlex does not accept my username and password when I try to connect and activate my PC.

    This is caused by either typing an incorrect username and/or password or having a username that consists of two (or more) words separated by a space.

     

    How to Determine Your Device Username

     

    Windows PC:

     

    • Type 'Ctrl-Alt-Del' keys at the same time,
    • Select 'Start Task Manager'.
    • When Windows Task Manager opens, select the 'Users' tab.
    • Your device username is listed in the User column.

     

    Finding your device username on a Windows PC

     

    Mac:

     

    • Click on the Apple menu,
    • Select 'System Preferences'
    • Click the 'Sharing' icon.
    • Your computer name will be listed at the top of the window that opens.

     

    Finding your device username on a Mac

     

    If you have a Username of two or more words

     

    FileFlex does not accept a device username that consists of two (or more) words separated by a space.  For example ' My Computer'.  If your device username consists of two words that are separated by a space, then you will need to create a new user on your PC that has a username of only one word, give that user a password and administrative rights and then connect FileFlex to your PC via that user.

     

    How to create a new username of one word

     

    Windows 10 PC:

     

    • From the Start Button (or Microsoft Button), open the Control Panel and then User Accounts.
    • Then click Add or Remove User Accounts, then Add a user account.
    • After you have added an account, click the new account and then click Change the account type and select Administrator and save it by clicking the Change the account type button at the bottom of the window.

     

    Windows 7 PC:

     

    • From the Start Button, open the Control Panel and then User Accounts.
    • Then click Manage another account, then Create a new account.
    • On the next dialog box, click the Administrator radio button, then Create Account button.
    • Click your new account and select Create a password to give your new account a password.

     

    Mac:

     

    • Choose the Apple menu, then System Preferences,
    • Then click Users & Groups.
    • Click the lock icon to unlock it,
    • Enter an administrator name and password.
    • Click the Add (+) button below the list of users.
    • Click the New Account pop-up menu, then choose Administrator.
    • Enter a one word name for the new user. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password. Click Create User.

     

    After you have created a new user that has a username of only one word:

     

    • Open FileFlex, click the main menu (3 horizontal bars) then Add Content Source.
    • Choose Personal Computer, and on the activation page use the new username and password you just created.
  • When I first open FileFlex after installing it, I lose the mouse cursor, the screen goes blank for a few seconds and then FileFlex hangs and fails to open.

    During the installation of FileFlex, FileFlex will update some components of your OS that it needs to run properly.  In this case, FileFlex updated routines that were also used by an out-of-date AMD graphics driver.  To resolve, simply update the AMD graphics driver.  To update your driver, go to https://support.amd.com/en-us/download and click Automatically Detect and Install Your Driver.

  • I cannot remotely connect to my PC

    The PC needs to be on, not in sleep mode and connected to the Internet.  If these are all TRUE, then perhaps FileFlex is being blocked by your firewall or anti-virus software (if it includes firewall protection).  In a corporate environment, you need to not only check the firewall of your PC, but also the corporate firewall and allow FileFlex access through the firewall.

  • How do I determine my device username?

    How to Determine Your Device Username

     

    Windows PC:

     

    • Type 'Ctrl-Alt-Del' keys at the same time,
    • Select 'Start Task Manager'.
    • When Windows Task Manager opens, select the 'Users' tab.
    • Your device username is listed in the User column.

     

    Finding your device username on a Windows PC

     

    Mac:

     

    • Click on the Apple menu,
    • Select 'System Preferences'
    • Click the 'Sharing' icon.
    • Your computer name will be listed at the top of the window that opens.

     

    Finding your device username on a Mac

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