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  • How to import from Outlook

    Video Tutorial - Watch How to Import Contacts to FileFlex From Outlook
    Note: The following instructions are from the 2016 version of Outlook, though Outlook 2013 will be very similar. If you have a different version of outlook, see Microsoft's Help Page for exporting contacts to a .csv file, then continue with step 7 of this tutorial.

    1. Open Outlook. In the top left, click File. In the dropdown menu that appears, click Open & Export and then Import/Export.
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    2. In the Import and Export Wizard select Export to a file, then select Next.
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    3. Choose Comma Separated Values and select Next.
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    4. In the next Export to a File dialog box, find your Contacts folder and select it, then select Next.
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    5. In the next screen, click Browse and navigate to the location you want to save the .csv file to. You’ll need to find this later to import to FileFlex, so give it a memorable name and click Next.
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    6. In the next Export to a File dialog box, select Finish.
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    7. Open FileFlex. Select the menu in the Global Application Bar. In the dropdown, select Add/Manage Contacts.
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    8. This opens the contact manager. In the contact manager, select Import Contacts from the drop-down menu on the right.
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    9. In the Import from dialog box, select Outlook.
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    10. In the Import from Outlook dialog box, select Choose File.
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    11. Navigate to the .csv file you exported from Outlook and select Open.
    12. In the Import from Outlook dialog box, select Upload.
    13. In the Contacts Imported dialog box, select Done.

  • How to import from Gmail

    Video Tutorial - Watch Watch How to Import Contacts to FileFlex From Google Mail

    • Open Gmail. Select the dropdown under Gmail and select Contacts.

    • In the left column navigation column, select More then select Export.

    • In pop-up dialog box, select GO TO OLD CONTACTS.

    • In the top navigation bar, select the More dropdown then select Export.

    • In the Export contacts dialog box, select the All Contacts radio button and select the Google CSV radio button. Then select Export.

    • Open FileFlex. Select the menu in the Global Application Bar.
    • In the dropdown, select Add/Manage Contacts.

    • This opens the contact manager. In the contact manager, select Import Contacts.

    • In the Import from dialog box, select Delimited File.

    • In the Import from csv dialog box, select Choose File.

    • Navigate to the contacts file you exported from Gmail and select Open. The default download location is your Downloads folder. The default filename is google.csv.
    • In the Import from csv dialog box, select Upload.
    • In the Contacts Imported dialog box, select Done.
    • In Contact Management, select Done.
  • How to import from Yahoo Mail

    Video Tutorial - Watch How to Import Contacts to FileFlex From Yahoo Mail

    • Open Yahoo Mail. Select Contact Manager icon located in the top left corner navigation bar.

    • In the top task bar, select the Actions and in the dropdown select Export. A file will be exported to your downloads folder called yahoo_contacts.csv.

    • Open FileFlex. Select the menu in the Global Application Bar.
    • In the dropdown, select Add/Manage Contacts.

    • This opens the contact manager. In the contact manager, select Import Contacts.

    • In the Import from dialog box, select Delimited File.

    • In the Import from csv dialog box, select Choose File.
    • Navigate to the contacts file you exported from Yahoo and select Open. The default download location is your Downloads folder. The default filename is yahoo_contacts.csv.
    • In the Import from csv dialog box, select Upload.
    • In the Contacts Imported dialog box, select Done.
    • In Contact Management, select Done.

     

  • How to import from your Mobile Phone

    Video Tutorial - Watch How to Import Contacts to FileFlex From a Mobile Phone

    • Open FileFlex on your phone or tablet. Select the Menu located at the top right of the Global Application bar and in the dropdown select Add/Manage Contacts.

    • In Contact Management select the Menu in the top right corner of the taskbar and in the dropdown select Import Contacts.

    • In the Import from dialog box, select Device Contacts.

     

  • How to import from Linked In

    Video Tutorial - Watch How to Import Contacts to FileFlex From LinkedIn

    • Open Linked In. Select Connections in the top navigation bar and then select Keep in Touch in the dropdown.

    • In Connections, select the Settings icon located at the top right corner.

    • In Settings, select Export LinkedIn Connections located under Advanced Settings located in the right column.

    • In the Export to dialog box, select Microsoft Outlook/CSV file in the dropdown. (This is the default selection).
    • Select Export.
    • Enter the characters in the Security Verification captcha and select Continue.
    • Open FileFlex. Select the menu in the Global Application Bar.
    • In the dropdown, select Add/Manage Contacts.

    • This opens the contact manager. In the contact manager, select Import Contacts.

    • In the Import from dialog box, select Outlook.
    • In the Import from Outlook dialog box, select Choose File.
    • Navigate to the contacts file you exported from LinkedIn and select Open. The default download location is your Downloads folder and the default filename is linkedin_connections_export_micosoft_outlook.csv.
    • In the Import from Outlook dialog box, select Upload.

    Congratulations, you have imported your LinkedIn contacts. Select Done.

  • How do I add my computer to FileFlex if I don't have a password?

    In order to add your personal computer to your FileFlex account, you will need to have a password on your PC. Depending on which operating system you are using, a quick internet search of “how to add a password on (Windows 10)” where (Windows 10) is replaced by the OS you are using should bring up tutorials to guide you through the process. This is a security precaution, intended to better protect the files and folders on your PC even when you are accessing them remotely through FileFlex. It is in general a safe practice to password-protect your computer.

  • How does FileFlex sharing work?

    FileFlex will allow you to share any file with your contacts. They will automatically be given a free account the first time they open the shared file. The file itself will open in the FileFlex web application if the recipient does not have FileFlex installed. Any subsequent times the recipient wants to view or download the file, they will need to use their FileFlex credentials to do so – they will receive a temporary password the first time they open the file. They will have access to the full features of FileFlex for thirty days after their account is created, and after that they will only be able to view and download files shared with them unless they pay a yearly subscription fee to FileFlex.

     

    Once you’ve shared the file with someone, you’ll be able to see a record of who has accessed it through the Activity tab in FileFlex. If you choose to allow them to download it as well, you will also see those actions tracked in the Activity tab. You can enable or disable downloading for any individual by selecting the ‘sharing’ icon next to the file you have shared and checking the appropriate boxes.

     

    Note that FileFlex sharing is permission-based – you will need to add the recipients as contacts and share the file with them. It is not a link that can be forwarded or added to social media. In this way, you can control exactly who has access to your files and folders.

     

    For more information, you may want to take a look at the following Help files:

     

    How do I share a file?
    How to stop the sharing of a file
    How to view notifications
    How to view the Activity log

  • Why can't I download a file shared with me?

    If the shared file is stored on a device that is not currently on and connected to the internet - a PC, for example - then you won't be able to download that file until the device is turned on.

    The best solution is to make sure that any files you share are stored somewhere that's always on and connected to the internet, such as a Network Attached Storage device (NAS) or a server. Alternatively, make sure you communicate with the person who is sharing the file with you so you can access it to download.

  • Why is it taking so long to download a file that's been shared with me?

    If you encounter slow downloading, it is likely due to the upload speed of the sender, not the download speed of the recipient.

  • What is the FileFlex Free Plan?

    The free plan allows you to log on and remotely access anything that you have shared with others or anything that has been shared with you. You cannot, however, share or access anything else unless you upgrade to a paid plan. Upgrading is done inside the FileFlex app. To upgrade, open FileFlex, click the menu in the top right corner, then settings, then profile > billing status.

  • Can I connect my NAS to FileFlex if it's not one of the supported types?

    FileFlex currently supports Netgear, Qnap, Synology, and Drobo devices. However, if you have an unsupported NAS you can still access it through FileFlex if you have another connected device on the same network, such as a server or a PC.

    First, select the server or PC in FileFlex, then click on "Network" in the right column.

     

    Next, select the NAS or other device you'd like to access. You may be prompted to enter the device credentials, and then you will have access to the files on that device.

     

    Note that if you are using a PC to network into your NAS, your PC will have to be on, not hibernating, and connected to the network in order to be able to access files on your NAS remotely.

  • Is it possible for my clients to upload files to me through FileFlex?

    You need to be a full user of FileFlex in order to share files with others, though a free account will still let you view any content that's been shared with you. In order to share files with you, your client will either need to use the 30 day free trial version of FileFlex or purchase the full version.

  • Does FileFlex sync my data and keep it on a Qnext server?

    No, FileFlex doesn't store or sync your files to any server anywhere. Your files are shared, accessed, and streamed from their source locations. If your files are stored on your PC, then you are accessing them from your PC. If they are on your NAS, you are accessing the NAS using FileFlex.
     

    The FileFlex server acts like a switchboard to connect you to your files. Your files are not synced, copied, or stored by FileFlex or any third parties.

  • Is there a backup of the files I manage through FileFlex?

    Since FileFlex does not copy or sync any of your files, they will stay on your storage. There are no copies or backups created by FileFlex.

  • Is it possible for files to become lost or corrupt if there is a bug in FileFlex?

    No. Your files stay in their source locations, so any issues with FileFlex software will not affect your files. A file cannot be "accidentally" deleted.

  • Can I upload photos and videos from my phone to my NAS with FileFlex?

    Yes, you can upload photos and videos from your mobile device to your NAS, or any other connected storage using FileFlex. If you'd like to upload your photos and videos to your NAS, you will first need to add your NAS to FileFlex as a content source. FileFlex currently supports NAS devices from QNAP, Netgear, and Synology. If you have a different NAS, you can access it through our Networking feature.

     

    After you have added your NAS to FileFlex, you can set FileFlex to automatically backup your photos and videos from your phone or tablet to your NAS through the Photo Sync feature.

     

    You can find instructions on how to add your NAS to FileFlex below:

    1. Synology
    2. Netgear
    3. QNAP
    4. Other NAS

     

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