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  • How do I add my computer to FileFlex if I don't have a password?

    In order to add your personal computer to your FileFlex account, you will need to have a password on your PC. Depending on which operating system you are using, a quick internet search of “how to add a password on (Windows 10)” where (Windows 10) is replaced by the OS you are using should bring up tutorials to guide you through the process. This is a security precaution, intended to better protect the files and folders on your PC even when you are accessing them remotely through FileFlex. It is in general a safe practice to password-protect your computer.

  • How does FileFlex sharing work?

    FileFlex will allow you to share any file with your contacts. They will automatically be given a free account the first time they open the shared file. The file itself will open in the FileFlex web application if the recipient does not have FileFlex installed. Any subsequent times the recipient wants to view or download the file, they will need to use their FileFlex credentials to do so – they will receive a temporary password the first time they open the file. They will have access to the full features of FileFlex for thirty days after their account is created, and after that they will only be able to view and download files shared with them unless they pay a yearly subscription fee to FileFlex.

     

    Once you’ve shared the file with someone, you’ll be able to see a record of who has accessed it through the Activity tab in FileFlex. If you choose to allow them to download it as well, you will also see those actions tracked in the Activity tab. You can enable or disable downloading for any individual by selecting the ‘sharing’ icon next to the file you have shared and checking the appropriate boxes.

     

    Note that FileFlex sharing is permission-based – you will need to add the recipients as contacts and share the file with them. It is not a link that can be forwarded or added to social media. In this way, you can control exactly who has access to your files and folders.

     

    For more information, you may want to take a look at the following Help files:

     

    How do I share a file?
    How to stop the sharing of a file
    How to view notifications
    How to view the Activity log

  • What is the FileFlex Free Plan?

    The free plan allows you to log on and remotely access anything that you have shared with others or anything that has been shared with you. You cannot, however, share or access anything else unless you upgrade to a paid plan. Upgrading is done inside the FileFlex app. To upgrade, open FileFlex, click the menu in the top right corner, then settings, then profile > billing status.

  • Is there a backup of the files I manage through FileFlex?

    Since FileFlex does not copy or sync any of your files, they will stay on your storage. There are no copies or backups created by FileFlex.

Top FAQs

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  • What makes Fileflex different?

    It is different from public clouds such as Dropbox, Google Drive, and OneDrive through its proprietary file access virtualization technology.

    File access virtualization abstracts files from their physical locations to enable remote access of files from their source locations. The location of the file can be on any storage device – a server, NAS, PC or cloud. This enables your server, NAS, PC and cloud storage to act an extension of your smart phone, tablet, or remote PC. You don’t need to build a private cloud or copy anything to a third party public cloud provider.

    Now you have a simple, user-friendly way to remotely access, share and stream 100% of your content, without having to move your content anywhere in order to do so.

  • I use the cloud - why do I need Fileflex?

    In order to share from the cloud, you have to copy your file to the cloud or you have to create a sync folder and sync to the cloud. You are creating duplicates of your files. Synced folders can be confusing. You cannot sync everything and can easily run out of sync space. It is easy to miss important files so that you do not have them when you need them. There are also inherent privacy and security risks. Even the most popular services such as iCloud and Dropbox have been breached, and Google, Microsoft, and Amazon have all had service outages.

    Cloud storage solutions virtualize their storage. Files stored in the cloud are abstracted from their physical devices so that they can be access and shared from your devices. Files stored on your storage devices are not virtualized, so you copy the files from your un-virtualized storage to their virtualized storage.

    Secure access and sharing using file access virtualization – The Better Way

    Secure file access and sharing using the file access virtualization technology of FileFlex is the better way. The technology allows you to virtualize your own storage with file sharing directly from source locations. It abstracts your files on your storage devices from their source locations so that they can be accessed and shared from any computer, any laptop, any tablet or any smart phone, from anywhere. You don’t have to upload or sync to third parties. Your data stays on your storage, on your premises, behind your firewall and under your control.

    Also, when you use file access virtualization technology for file sharing, you do not run up against storage limits, file size limits or quality degradation.

    Finally, with FileFlex, if you keep your cloud accounts, you can link to them so that all of your storage is at your fingertips through one dashboard.

  • What kinds of storage can I manage with FileFlex?

    Files for remote access can be stored on corporate servers, server attached storage – Direct Attached Storage (DAS), Storage Area Network (SAN), and Network Attached Storage (NAS) – FTP, PCs, laptops, public cloud services such as Dropbox, Box, Google Drive, and OneDrive, private clouds, and virtual private clouds.

  • Why is FileFlex more secure than other cloud-based solutions?

    FileFlex doesn't upload any of your content to third parties. Your shared content remains securely stored in its original storage location. No uploads or any file size restrictions.

  • Can Fileflex be used as a file manager?

    In short, yes –  FileFlex is arguably the world’s best file manager app for remote file management between multiple devices. Normally, if you want to create a folder, rename a file, or cut, copy, and paste for example, your file manager will only you perform file management functions to storage that is either on your device or networked to your device. It works for devices you are connected to, but not when you are remote. However, in today’s age, the traditional file manager app has simply not kept up with the demands of users that work remotely using multiple devices from anywhere in the world. This is where the powerful file access virtualization technology of FileFlex kicks in. FileFlex allows for file management across all your storage – not just the storage on your device or networked to your device.  You can be remote.

    FileFlex virtualizes access to your files and folders no matter where they are on your storage infrastructure. They could be on your local drive or they could be on a network drive, they could be on the server of a remote office or they could be on your corporate cloud. It doesn’t matter. With FileFlex, you can access your stuff no matter where it is stored. Not just access, but you can manage all your files and folders remotely no matter where they are stored. That means that even when you are working remotely, you can navigate and organize. You can cut, copy, paste, upload, move, delete, and rename your stuff from a smart phone, tablet or secondary computer, even when you are away. You don’t have to be in the office to organize your network drives; you can keep things organized from anywhere.

    FileFlex doesn’t stop there. It turns networked devices into a powerful gateway into all storage. For example, with FileFlex on a server (or NAS, router or networked PC), you can use that server to access, share, stream and perform remote multi-device file management functions to any and all  the storage on the server and all storage on the server’s network.  You are virtualizing access to the server, any server attached storage such as a NAS, SAN, DAS, private cloud and every PC and laptop on the same network as the server.

    FileFlex organizes all your storage from a single dashboard and all of your storage is displayed with the same hierarchical navigational file manager no matter what device your files are stored on. It allows you to remotely manage files on and between any of your storage drives.

  • Can Fileflex be used as a file manager?

    In short, yes –  FileFlex is arguably the world’s best file manager app for remote file management between multiple devices. Normally, if you want to create a folder, rename a file, or cut, copy, and paste for example, your file manager will only you perform file management functions to storage that is either on your device or networked to your device. It works for devices you are connected to, but not when you are remote. However, in today’s age, the traditional file manager app has simply not kept up with the demands of users that work remotely using multiple devices from anywhere in the world. This is where the powerful file access virtualization technology of FileFlex kicks in. FileFlex allows for file management across all your storage – not just the storage on your device or networked to your device.  You can be remote.

    FileFlex virtualizes access to your files and folders no matter where they are on your storage infrastructure. They could be on your local drive or they could be on a network drive, they could be on the server of a remote office or they could be on your corporate cloud. It doesn’t matter. With FileFlex, you can access your stuff no matter where it is stored. Not just access, but you can manage all your files and folders remotely no matter where they are stored. That means that even when you are working remotely, you can navigate and organize. You can cut, copy, paste, upload, move, delete, and rename your stuff from a smart phone, tablet or secondary computer, even when you are away. You don’t have to be in the office to organize your network drives; you can keep things organized from anywhere.

    FileFlex doesn’t stop there. It turns networked devices into a powerful gateway into all storage. For example, with FileFlex on a server (or NAS, router or networked PC), you can use that server to access, share, stream and perform remote multi-device file management functions to any and all  the storage on the server and all storage on the server’s network.  You are virtualizing access to the server, any server attached storage such as a NAS, SAN, DAS, private cloud and every PC and laptop on the same network as the server.

    FileFlex organizes all your storage from a single dashboard and all of your storage is displayed with the same hierarchical navigational file manager no matter what device your files are stored on. It allows you to remotely manage files on and between any of your storage drives.

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