Solutions Engineer (Sofia, Bulgaria)

Qnext Corp. is looking for Solutions Engineer to join the team in Sofia working on an event-oriented, highly scalable content virtualization and sharing system – FileFlex. The position of Solutions Engineer requires a unique blend of interpersonal and technical communication skills allowing the candidate to speak confidently to the various technologies surrounding data, user and network security; become extremely familiar with the FileFlex product, its positioning, service, and conceptual zero trust design; and effectively communicate to a variety of audiences from technical to high-level management decision-makers.

Key responsibilities:

 Product Presentations

  • Facilitate Live Product Demos
  • Facilitate technical training, product deep dive and sales support
  • Host online meetings, engage audiences alongside sales representatives to identify business opportunities, discover potential use cases and fits for the platform, etc.

Product Installations

  • Facilitate pre-installation planning for all PoC, Purchased and Partner projects
  • Communicate pre-installation system requirements with clients and partners
  • Domain & DNS setup, Firewall rules, and other pre-requisites exist (prior to deployment)
  • Host server installations, assisting with the setup and configuration of the system
  • Troubleshoot installation challenges as they arise

System Testing & QA

  • Continually run through the various installation platforms and cloud repositories on a scheduled basis
  • Document, track and report any changes or updates to management
  • Maintain a relevant and well-documented list of system notes for all tests and changes to various systems
  • Keep all setup documentation and help files up to date for clients & partners

Technical Account Management

 Engage and follow up with clients

  • Promote discourse through any feedback or questions they may have, features they may be interested in, etc.
  • Inform them of system updates, and added features, and maintain a line of communication with clientele

 Technical Support (When case support is needed)

  • Troubleshoot and attempt to resolve issues through relevant troubleshooting techniques
  • Collect as much information and logs as possible for JIRA case creation when escalations are required
  • Follow created JIRA cases very closely, looking for updates, requests and forward-moving steps
  • Provide case follow-ups and additional info as it comes
  • Maintain the presence of a strong middle ground between client and dev teams


  • Minimum of 2+ years’ relevant experience in a solution engineering and/or consulting role
  • Bachelor’s Degree – preferably in Computer Science, Information Systems, or relevant
  • Experience in VMware Workstation, VMWare ESXi (vSphere), Oracle VirtualBox, Azure and AWS Cloud
  • Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause.
  • Outstanding proven analytical skills and data-driven approach
  • Ability to be a collaborative team player, fast learner and problem solver who picks up new technologies quickly and thrives under pressure
  • Strong communications skills in English is a must
  • Communications skills in Italian/ Spanish or French is an asset

The Company Offers:

  • Competitive remuneration package depending on your experience
  • Interesting and various work
  • Friendly and open working atmosphere
  • Long term commitmentInterested applicants should submit their CV in English.

Apply Now

    Tom Ward is the VP of Marketing for Qnext Corp. He is an expert in the technology industry with a history of achievement. Tom holds an MBA from the Schulich School of Business at York University.